Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We use trusted UK postal and courier services to deliver your order. Shipping options and costs will be displayed at checkout.

Once your order has been dispatched, you will receive confirmation. Tracking information will be provided where a tracked shipping service has been selected.

Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed. Delivery may be affected by factors outside our control, including postal delays, adverse weather, or courier issues.

We are not responsible for delays once your order has been handed to the delivery service.

Shipping Address

Please ensure your shipping address is accurate before completing your order.

We cannot accept responsibility for orders sent to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional postage costs may apply before the order can be resent.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist in investigating the issue with the postal or courier service.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and, where possible, provide photographs of the packaging and contents. This will help us resolve the issue quickly.

International Shipping

If international shipping is available, the customer is responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.

Contact

If you have any questions about shipping or your order, please contact us using the contact details provided on our website.